We are committed to providing you with an exceptional level of service and customer care. We realise that on occasion, things can go wrong and there may be occasions when you feel that we have not provided the service you have expected. When this happens we want to hear about it so that we can try to put things right.
What to do if you have a complaint?
If you wish to initiate a sales or administration complaint, please contact Coverwise Sales and Service:
In writing - The Operations Manager, 4th Floor, Southfield House, Liverpool Gardens, Worthing, BN11 1RY
By phone - Telephone the Duty Manager on 01903 931 055
If you wish to initiate a claims complaint please write to, or telephone the claims unit dealing with your claim.
If you cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service; full details can be found within the ‘Making a complaint’ section of the policy wording.
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